Shipping Policy

Thank you for choosing Wallarena. We are dedicated to delivering our contemporary women’s tops and bottoms to you in a secure, efficient, and transparent manner. Below you will find the complete details of our shipping procedures, timelines, and costs.

1. Shipping Cost (Free Shipping)

To provide our customers with a seamless and premium shopping experience, Wallarena offers Free Standard Shipping on all orders delivered within the United States. There are no minimum purchase requirements, no hidden handling fees, and no surprise costs at checkout. The price you see on the product page is the final price you pay.

2. Order Processing & Transit Timelines

Our shipping and delivery schedule is broken down into two distinct phases: Handling Time and Transit Time. Please note that all timeframes are calculated in Business Days (Monday through Friday, excluding standard US federal holidays).

Order Cut-off Time: 5:00 PM (EST) – Monday to Friday. Orders placed after 5:00 PM EST will begin processing the following business day.
Order Handling Time (Processing): 1 - 3 Business Days. During this period, your items are inspected for quality, securely packaged, and dispatched from our logistics facility.
Transit Time (Delivery): 3 - 7 Business Days. This is the time it takes for the shipping carrier to transport your package from our warehouse to your specified delivery address.

Total Estimated Delivery Time: Generally, you can expect to receive your order within 4 - 10 Business Days from the date the purchase was successfully completed.

3. Shipping Carriers

We partner with reliable domestic and international couriers to ensure your apparel arrives safely. Our primary carriers include:

USPS (United States Postal Service)
FedEx
DHL Express / UPS (depending on optimal regional routing)

4. Order Tracking

Every single order placed on Wallarena includes trackable shipping. Once your package has been processed and shipped, a shipping confirmation email containing your unique Tracking Number and a tracking link will be sent to the email address associated with the order (e.g., your registered account email). Please allow 24-48 hours for the carrier's tracking status to update on their official portal.

5. Delivery Address Changes & Cancellations

Address Corrections: If you realize you have entered an incorrect shipping address, please contact our support team immediately at rallisonvartanian496@outlook.com. We can modify your shipping details only if the order has not left our facility. Once an order is handed over to the carrier, we cannot alter the delivery destination.
Cancellations: If you change your mind, please request a cancellation within 2 hours of placing your order. After this window, the item may have entered the fulfillment stage and will need to be processed as a standard return under our Return & Refund Policy.

6. Lost, Damaged, or Missing Packages

If your tracking status shows "Delivered" but you have not received your package, or if your garments arrive damaged during transit, please document the issue and contact our support department within 5 business days of the listed delivery date. We will open an investigation with the carrier and arrange for a priority replacement or full refund.