FAQs

Q1: How much do you charge for shipping?

A: Shipping is 100% Free. To deliver the highest value to our community, Wallarena provides Free Standard Shipping on all orders delivered within the United States. There is no minimum spend required and no hidden delivery surcharges at checkout.

Q2: What are your order processing and transit times?

A: We operate strictly on Business Days (Monday through Friday, excluding standard US federal holidays). Our cut-off time is 5:00 PM (EST).

Handling Time (Processing): 1 - 3 Business Days.
Transit Time (Delivery): 3 - 7 Business Days via trusted carriers (USPS, FedEx, or DHL).
Total Estimated Delivery: You can expect your garments to arrive within 4 - 10 Business Days from your order date.

Q3: Can I track my package?

A: Yes, absolutely. Once your items are packaged and leave our logistics center, we will send an automated shipping confirmation email containing your unique tracking number and a secure link to follow your package in real-time.

🛍️ Orders, Sizing, & Modifications

Q4: How do I know which size to purchase?

A: Because precise fit is essential for premium women's tops and bottoms, we provide an explicit sizing chart on every single product page. We highly recommend measuring your bust, waist, and hips before purchasing to ensure an ideal fit.

Q5: Can I change my delivery address or cancel my order?

A: Please contact us immediately at rallisonvartanian496@outlook.com if you spot an error. We can modify shipping addresses or cancel transactions only within a 2-hour window after the order is placed. Once our fulfillment center hands the package over to the carrier, no changes or cancellations can be processed.

💳 Payments & Billing

Q6: What payment methods do you accept?

A: We accept major credit and debit card networks for secure checkout. You can pay using Visa, Mastercard, American Express (AMEX), Discover, Diners Club, and JCB.

Q7: Are there any hidden payment fees or restocking costs?

A: No. Price transparency is a core principle at Wallarena. The price you see on our product page is the exact price you pay. We never levy credit card surcharges, handling fees, or restocking fees on returns.

Q8: Is my credit card information secure on your store?

A: Completely. Wallarena utilizes standard Secure Sockets Layer (SSL) 256-bit encryption across the entire storefront. All payments are securely tokenized and handled through PCI-DSS compliant gateways. We never view or store your raw payment details.

🔄 Returns & Refunds

Q9: What is your return policy?

A: We offer a straightforward 30-day return window. You have 30 days from the physical delivery date to request a return. Items must be unworn, unwashed, unaltered, and possess all original tags and packaging.

Q10: Who pays for return shipping?

A: * If your item arrives defective, damaged, or incorrect due to our error, Wallarena covers 100% of the return shipping costs by sending you a prepaid label.

If the return is due to customer remorse (e.g., fit preferences or a change of mind), the customer is responsible for standard return postage costs.