Return & Refund Policy

At Wallarena, we want you to be completely satisfied with your contemporary women’s tops and bottoms. If you are not perfectly happy with your purchase, we are here to help you resolve it under our transparent and straightforward return and refund policy.

1. Return Window

We offer a 30-day return window. You have 30 days from the date you received your item(s) to request a return and dispatch the package back to our facility. Requests made after this 30-day period will unfortunately not be eligible for a refund or exchange.

2. Eligibility & Conditions for Returns

To qualify for a successful return and full refund, your apparel items must meet the following strict conditions:

The item must be unworn, unwashed, unaltered, and in the same pristine condition that you received it.
The item must have all original tags and labels still securely attached.
The item must be returned in its original packaging.
You must provide the proof of purchase (such as your Wallarena order confirmation email or order number).

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at rallisonvartanian496@outlook.com with your order number and the reason for the return.
Our team will review your request within 24 business hours. If approved, we will provide you with authorization instructions.
Securely pack the item(s) and ship them back to our official returns warehouse at the address below:

Wallarena Returns Department > Address: 525 Vine Street, Johnstown, PA 15901, United States

Phone: +1 (201) 344-9434

Note: We do not accept any unauthorized returns sent back to our address without prior communication.

4. Return Shipping Fees & Costs

Defective or Incorrect Items: If you receive a damaged garment, a defective item, or the wrong size/style due to our error, Wallarena will cover 100% of the return shipping costs. We will issue a prepaid shipping label via email.
Customer Remorse / Change of Mind: If you wish to return an item due to a change of mind, personal preference, or ordering an incorrect size on your part, the customer is responsible for the actual return shipping costs. You may use any trackable shipping carrier of your choice.
Restocking Fees: Wallarena does NOT charge any restocking fees for returned items.

5. Inspection and Refunds Processing

Once your returned package is received at our Pennsylvania facility, our team will inspect the items within 3-5 business days to ensure they comply with our return eligibility conditions.

Approval: If approved, your refund will be processed automatically, and a credit will be applied directly to your original method of payment.
Timeline: Please note that it typically takes 5-7 business days for your banking institution or credit card issuer to post the refund transaction to your account.
Rejection: If the item is found to be worn, damaged, or missing tags, we will contact you via email to discuss options, and a refund may be denied.

6. Exchanges

The fastest way to ensure you get the size or style you want is to return the item you have under this policy, and once the return is accepted, make a separate new purchase for the correct item on our website.